Send your message to the address below.
| contact@tiny-trail.site | |
| Subject (optional) | Including "Question", "Bug report", or "Operator info request" helps us prioritize. |
| What to include in the body | Your question, your environment if possible (browser, OS), and steps to reproduce. |
| Response time | Within 3 business days as a rule (indie / sole operator — complex topics may take longer). |
Common inquiry types
- Features and usage: how to use the quiz or plan, what to do when an error appears
- Bug reports: layout issues, login problems, payment glitches
- Subscriptions: cancellation, receipts, billing errors
- Operator info requests: requests under Japan's Specified Commercial Transactions Act
- Personal data requests: access, correction, or deletion requests under the Privacy Policy
- Community violation reports: reports about posts or users (an in-app report tool is also available)
- Press and contribution inquiries: handled case by case
Notes on our response
If you're in a crisis or need specialized advice:
For medical, mental-health, legal, or tax topics — or any urgent crisis — we can't help directly. Please consult an appropriate specialized service.
- As an indie / sole operator, we can't guarantee instant replies. Urgent issues may still take up to about a week.
- We don't reply to sales, solicitation, or spammy emails.
- If a single sender sends a high volume of messages in a short period, we may limit further responses.
- Inquiries that conflict with the spirit of the Service (dating, requests for medical advice) are not handled.